Privacy Policy

Smokely S.L ("we," "us," or "our") operates the homy.today property management platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

1. Information We Collect

1.1 Information You Provide

We collect information that you voluntarily provide to us when you:

• Register for an account
• Use our property management services
• Contact our support team
• Subscribe to our newsletter or marketing communications
• Participate in surveys or promotions

This information may include: name, email address, phone number, company name, property details, billing information, and any other information you choose to provide.

1.2 Automatically Collected Information

When you access our platform, we automatically collect certain information, including:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, features used, time spent)
• Cookies and similar tracking technologies
• Log data and error reports

1.3 Information from Third Parties

We may receive information from third-party booking platforms (Booking.com, Airbnb, Expedia) when you integrate your accounts with our services.

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve our property management platform
• Account Management: To create and manage your account
• Customer Support: To respond to your inquiries and provide technical assistance
• Communication: To send you updates, newsletters, and marketing materials (you can opt-out anytime)
• Analytics: To understand how users interact with our platform and improve user experience
• Security: To detect, prevent, and address technical issues and fraudulent activities
• Legal Compliance: To comply with applicable laws and regulations

3. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

3.1 Service Providers

We share information with trusted third-party service providers who assist us in operating our platform, conducting our business, or servicing you. These providers are bound by contractual obligations to keep your information confidential.

3.2 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

3.3 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities.

3.4 With Your Consent

We may share your information for any other purpose with your explicit consent.

4. Data Security

We implement appropriate technical and organizational security measures to protect your information, including:

• 256-bit SSL encryption for data transmission
• Encrypted data storage
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Employee training on data protection

Despite our security measures, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your information.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

6. Your Rights (GDPR Compliance)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights:

• Access: You can request copies of your personal data
• Rectification: You can request correction of inaccurate or incomplete data
• Erasure: You can request deletion of your personal data
• Restriction: You can request restriction of processing your personal data
• Data Portability: You can request transfer of your data to another organization
• Objection: You can object to our processing of your personal data
• Withdraw Consent: You can withdraw consent at any time where we rely on consent

To exercise these rights, please contact us using the information provided below.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our platform.

Types of cookies we use:

• Essential Cookies: Required for the platform to function properly
• Analytics Cookies: Help us understand how users interact with our platform
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Smokely S.L
Church Square 31 D - San Pedro Alcantara
29601, Marbella (Malaga)
Spain

Email: privacy@homy.today
Phone (Portugal): +351 91 234 5678
Phone (Spain): +34 91 234 5678